Shipping policy

 Last updated: [2026-04-05]

 Moozibo is a brand operated by Boutique Moozibo, a Québec-based business.

 

 

Shipping Information

Products:  Moozibo offers various products shipped directly from our fulfillment partners.

Processing Time: Orders are manually processed within 1–3 business days before shipping. Processing time is separate from shipping time.

Fulfillment: All orders are fulfilled through our partner Zendrop. Products are shipped directly from third-party fulfillment partners and may ship from different locations depending on availability.

Shipping Zones & Delivery Times

Domestic (Canada):
Standard shipping: 7 to 14 business days (FREE SHIPPING)

US Cross-border:
Standard international shipping: 9 to 14 business days (FREE SHIPPING)

Order Tracking

All orders include tracking numbers provided through Zendrop. You will receive tracking information via email once your order ships. You can also track your order using the Shop app link provided in your order confirmation.

Shipping Delays

While we strive to meet the estimated delivery times, shipping may occasionally take up to 30 days or exceed the estimated timeframe during peak seasons, customs processing, or courier delays. If your order has not arrived within a reasonable timeframe, please contact us via email — we are committed to finding a fair resolution in accordance with your consumer rights.

Shipping times are estimates only and are not guaranteed. Delivery times may vary depending on destination, customs processing, and carrier conditions.

Returns & Refunds

No Returns Required: We do not require customers to return products in the event of an issue, as items are shipped directly from our suppliers and return shipping can be costly.

Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, we will provide a full refund or replacement. Requests must be made within 30 days of delivery with photo or video evidence.

Contact Information

For questions about your shipment or any issues with your order, please contact us at:
moozibo.official@gmail.com

Please include your order number in all correspondence.

Additional Information

  • Moozibo is not responsible for delays caused by customs processing, carrier disruptions, weather conditions, or other events outside our control.

  • Payment is captured automatically at checkout

  • Customer contact is handled via email only

Notice for Québec Consumers

If you reside in Québec, your rights under the Québec Consumer Protection Act remain fully protected. This policy does not limit your legal rights. For example, you may still be entitled to a refund or replacement if:

  • A product is defective

  • The product does not match its description

  • The product does not perform as expected

—even after the 30-day period. Approved refunds will include the original purchase amount, applicable taxes, and original shipping costs where required by law.